kbj liveFrequently Asked Questions
Users of kbj live ask questions across several topic areas: how to open and verify an account, how deposits and withdrawals work, which markets and games we offer, how our loyalty programme functions, and how we protect account data and comply with local law.
This FAQ page answers the most common questions we receive. We cover account registration and KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game rules for football betting and live-dealer tables, and account security practices. Each answer is written in plain language and includes concrete details about our process.
If your question is not answered here, contact our support team via the support section of your kbj live account. Our team responds during peak gaming hours and business days. For legal or compliance questions, refer to our legal notice or terms and conditions
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, and settlement timing
- Security and account caredata protection, loyalty tiers, and jurisdiction notice
Opening an account on kbj live takes five steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, log in and complete your profile with your full name and date of birth. Fourth, upload your KYC documents (ID and proof of address). Fifth, wait for our verification team to approve your documents — this typically takes one business day. Once approved, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. Your IDR wallet is then credited and you can access all kbj live markets and games.
If you forget your password, click the "Forgot password?" link on the login page. Enter your username or email address. We will send a password-reset link to your registered email. Click the link and create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords via phone or chat — email is the only method.
Payments and transactions
If your deposit does not complete, check your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) to confirm whether the payment was deducted from your account. If the payment was deducted but your kbj live wallet was not credited, contact our support team with your transaction ID. We will investigate and credit your account within two business days. If the payment was not deducted, the transaction failed at your payment provider's end — try again or use a different payment method. Withdrawals that do not complete are returned to your kbj live wallet automatically within 24 hours.
We at kbj live accept deposits in IDR via nine payment methods: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits set by the payment provider. Typical minimums range from our welcome offer to our welcome offer; typical maximums range from our welcome offer to our welcome offer per transaction. Your payment provider may impose additional daily or monthly limits. Check your payment app or bank account for your specific limits. Deposits are credited to your kbj live wallet instantly or within minutes, depending on the payment method.
Withdrawals from kbj live are processed subject to verification windows. Once you request a withdrawal, our team reviews your account and transaction history to ensure compliance with our terms. This review typically takes one to three business days. After approval, funds are transferred to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account). The payment provider then credits your account — this may take an additional one to two business days depending on the method. Total time from request to receipt is typically three to five business days. Withdrawals during Idul Fitri, Idul Adha, or other public holidays may take longer.
Game rules and markets
kbj live covers major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and Ligue 1. We also offer markets on international tournaments such as World Cup qualifiers and continental championships. Each match lists multiple market types: match result (1X2), over/under goals, both teams to score, handicap, and correct score. Live betting is available during matches. Settlement occurs within one hour of final whistle. Markets are updated in real time as odds shift. Check the kbj live sportsbook for the full current list of available matches and leagues.
We at kbj live operate live-dealer tables with professional dealers in multi-camera studios. Our game range includes blackjack (single-deck and shoe), roulette (European and American wheels), baccarat (standard and speed variants), Dragon Tiger, Andar Bahar, Teen Patti, Sic Bo, and Crazy Time. Each table has a minimum and maximum bet limit displayed before you join. Dealers conduct games in English and Indonesian. All games use certified random number generators and are audited for fairness. You can view the dealer, other players, and the game action in real time via live video stream. Payouts are instant and credited to your IDR wallet immediately after settlement.
kbj live offers a range of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, Starlight Princess, and many others. Each game has its own paytable, volatility level, and return-to-player (RTP) percentage — check the game info before playing. Slot games use certified random number generators and are independently audited. Minimum bet per spin typically starts at our welcome offer; maximum bets vary by game. Wins are credited instantly to your IDR wallet. You can play in demo mode (free credits) to learn the game before wagering real funds.
Security and account care
kbj live operates a loyalty tier system based on your cumulative wagering activity. As you place bets on sportsbook, live-dealer tables, slots, and esports markets, you earn loyalty points. Points accumulate toward tier milestones: Bronze, Silver, Gold, and Platinum. Each tier unlocks benefits such as higher withdrawal limits, priority support, and exclusive promotions. Your tier status is displayed in your account dashboard. Tier progression is automatic — no action is required. Points do not expire as long as your account remains active. You can view your current points balance and tier benefits in the loyalty section of your account.
We at kbj live collect and store your personal data (name, email, mobile number, ID documents, address proof, and transaction history) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted and stored on secure servers. We do not sell your data to third parties for marketing. We may disclose your data to law enforcement or financial crime authorities if required by law or court order. For full details, see our privacy policyYou can request a copy of your data or request deletion by contacting our support team, subject to legal retention requirements.
Our support team at kbj live handles inquiries in English and Indonesian. Support is available during peak gaming hours and business days. You can contact us via the support section of your account dashboard. Response times vary depending on inquiry volume — typical responses arrive within two to four hours during business hours. For urgent account security issues (suspected unauthorized access, lost password), contact support immediately. For general questions, this FAQ page may provide a faster answer. For legal or compliance questions, refer to our legal notice or terms and conditions